Help & service policies
A focused service, with clear boundaries.
REconcierge.ai provides email-only past-client nurture for individual residential agents. Here is what the service covers, how past clients can stop follow-up, and what is known about client information in the app.
01 / Service and support
Email-only past-client nurture
REconcierge.ai is for individual residential agents who want to prepare thoughtful follow-up emails for people they have already worked with. It is not a CRM, lead-generation service, listing manager, or text-messaging service.
Support is for questions about an agent account or using the REconcierge.ai service. Email reconciergeai@polsia.app. No response time is promised.
02 / Past-client messages
How to stop future follow-up
If you no longer want REconcierge.ai follow-up messages, use the unsubscribe link included with the message. The link records the preference for the associated client record, and the app confirms when that preference has been saved. It applies to future follow-up managed through this app.
03 / Client information
What the app records
A client record can include a client’s name and email address, property address, closing date, and optional notes. The app associates each record with an agent account. Its authenticated client-record API scopes record access to the signed-in agent’s account.
Information available here does not state a retention period or how deletion requests are handled, or whether and how third-party service providers receive or process this information. No security certification or independent security audit is claimed here. Email delivery is not guaranteed.
04 / Advice boundaries
What the service does not advise on
REconcierge.ai does not provide pricing, valuation, legal, tax, lending, or investment advice. Its purpose is past-client follow-up by email, not professional advice about a property or financial decision.